Orders usually ship within 48 hours. The checkout process also allows you to view shipping costs prior to purchase. If an item is backordered, we will email you ASAP and it will be shipped as soon as we receive it.

However, if you would like a status update, feel free to email us anytime.

You can cancel an order as long as it has not shipped. If damaged during shipping or defective, our warranty will take care of you. If shipped and in good condition, the sale is final. So please make sure you check your order before proceeding to the final checkout.

We ship to most countries worldwide. However, we do reserve the right to refuse orders to areas of the world with high rates of credit card/postal fraud.

All orders ship vis UPS. Our warehouse is in the US. Although we do our best to minimize the possibility of duties, we have no control over Canada's customs or other countries' custom agencies.

If you are in Canada and were charged GST or HST by customs again we refund that amount on presentation of the custom bill. Other charges like handling fees and PST(Except customers of the province of Quebec that paid PST when they ordered) are the customer's responsability.

Even though we try to keep every item in stock and in abundant quantities, it can happen that an item becomes backordered right before you placed an order. In this case, we will send you the backordered item ASAP. If you have purchased other items at the same time, we will send you what is in stock and send you the backordered item as soon as we receive it.

In the unlikely event that you encounter a problem with our products, just make sure to contact us ASAP. Send an e-mail to sales@xenonexpert.com and let us know about the problem you are experiencing. If we ask you to send the product back to us for inspection, Xenon Expert recommends that you use a traceable insured shipping. Please be aware that Xenon expert is not responsible for items lost during shipping back to us.

Warranty replacement parts although free, shipping fees are charged.

This website takes every precaution to protect our users’ information. When users submit sensitive information (such as a credit card number) via the website, the information is protected both online and off-line.

When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.

While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked,
or open, when you are just ‘surfing’. To learn more about SSL, follow this link:

http://docs.sun.com/source/816-6156-10/contents.htm

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. We value of privacy, and make sure that our customers’ information is protected.