Policies

Shipping

At Xenon Expert, orders usually ship within 48 hours. If an item is backordered, we will email you ASAP and it will be shipped as soon as we receive it.


Shipping costs : Shipping costs can be viewed in your Shopping Cart before finalizing your purchase. The exact shipping price and time varies, depending on product size, delivery method, and other factors.

FREE SHIPPING specials are ONLY for North America.  It excludes Hawaii and Alaska.

Expedited shipping

When available, expedited shipping options will be offered to you in your cart.

Returns and Cancellations

You can cancel an order as long as it has not shipped. If damaged during shipping or defective, our warranty will take care of you. If shipped and in good condition, the sale is final. So please make sure you check your order before proceeding to the final checkout.

We ship to most countries worldwide. However, we do reserve the right to refuse orders to areas of the world with high rates of credit card/postal fraud.

Please contact us to obtain a RMA Number prior to shipping the item back. Any return without a RMA number will not be accepted.

Warranty replacement parts although free, shipping fees can be charged
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Privacy

This website takes every precaution to protect our users’ information. When users submit sensitive information (such as a credit card number) via the website, the information is protected both online and off-line.

When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. We value privacy and make sure that our customers’ information is protected.


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