FREE SHIPPING ON ORDERS OF $70 AND OVER!!!* Click here for details.

Policies

Shipping

At Xenon Expert, orders usually ship within 48 hours. If an item is backordered, we will email you ASAP and it will be shipped as soon as we receive it.


Shipping costs : Shipping costs can be viewed in your Shopping Cart before finalizing your purchase. The exact shipping price and time varies, depending on product size, delivery method, and other factors.

FREE SHIPPING is ONLY for orders of $70 and over shipping to North America (Continental US and Canada).  It excludes Hawaii and Alaska.

Customs and Brokerage Fees
Orders from outside the US and Canada may be subject to tariffs, customs duties and brokerage fees. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by Xenon Expert does not include any of these fees. Customs fees are normally charged by the company delivering the package.
**Please Note: Customers are responsible for return shipping costs on packages that are refused or sent back to Xenon Expert due to unexpected tariffs and customs fees.

Expedited shipping

When available, expedited shipping options will be offered to you in your cart.

Returns and Cancellations

You can cancel an order as long as it has not shipped. If damaged during shipping or defective, our warranty will take care of you. If shipped and not opened, you can ask for a return of the product and a refund minus a 10% restocking fee. Shipping fees are non-refundable. If the product is opened or used, the sale is final. 

We ship to most countries worldwide. However, we do reserve the right to refuse orders to areas of the world with high rates of credit card/postal fraud.

Please contact us to obtain a RMA Number prior to shipping the item back. Any return without a RMA number will not be accepted.

Warranty replacement parts although free, shipping fees can be charged
. Customs duties and brokerage fees may apply depending on your country's laws.  The customer is responsible for those fees.

Privacy

This website takes every precaution to protect our users’ information. When users submit sensitive information (such as a credit card number) via the website, the information is protected both online and off-line.

When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. We value privacy and make sure that our customers’ information is protected.


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